Terms of Service

Terms of Service2018-10-22T08:36:13+00:00

Terms & Conditions

These terms are applicable to all reservations, bookings and agreements for accommodation of any kind made by (“the Customer “) and Shortstayuk.com or any of its subsidiary companies or associated companies which may be referred to individually or collectively as “the Operator” or “Shortstayuk.com” or “Shortstayuk” in these terms and conditions and booked through any website operated by Shortstayuk.com or any of its subsidiary companies or associated companies including but not limited to Shortstayuk.com.

Once a booking has been accepted by the Operator, a contract exists between the Customer and the Operator and making a booking by the Customer indicates acceptance of these Terms and Conditions by the Customer.

Apartment Fixtures & Fittings

All of our apartments come with bed linen & towels. Out of Eden Toiletries; flat-screen TVs; fully-equipped kitchens with cutlery, crockery and glassware; welcome packs (containing tea, coffee, sugar, milk);  spacious living areas;  full size balconies (on request – not all properties benefit from them);  full size fridge/freezer, oven/hob, washer/dryer, dishwasher (not all properties benefit from this), microwave, toaster, kettle; intercom; hairdryer; iron & ironing board; complimentary weekly housekeeping service (for stays longer than 7 days); private parking; baby cots (on request).

General Booking Policies

Check-in is between 2pm and 10pm at any of our properties. Check-out is before 10am at any of our properties. Alternative arrangements can be made for all check-ins & check-outs before or after this time for an additional fee. (subject to availability)

Regretfully, any potential reservations for stag or hen parties will not be honoured at any of our locations and will be subjected to a cancellation (no refunds will be issued).

Our Terms & Conditions detailed below apply to all accommodation bookings made either with Shortstayuk.com or via 3rd party booking agents. Therefore, all bookings accepted by Shortstayuk.com are subject to these Terms & Conditions and are deemed to have been accepted in full by the lead Guest and their party. The full payment received for the booking is considered as an acceptance of these Terms & Conditions.

Reference to ‘party’ in these Terms & Conditions refers to the Guest’s family or guests staying in an apartment or apartments. The Guest agrees to make his or her party aware of these Terms & Conditions.

Payment Policy

All reservations made must be paid for prior to arrival date. Apartments cannot be reserved if the full payment has not been received. If a booking is made less than 7 days prior to the arrival date, the full payment is required at the time of booking.

If you are booking for more than 28 days, we only require the payment of that period prior to arrival.

Failure to receive the payment may result in the cancellation of a booking.

All Payments should be done in GBP.

The card holder must present the debit or credit card that was used for accommodation pre-payment and valid Photo ID upon arrival. Failure to do so may result in refusal of a stay and guest will not be entitled to a refund.

Cancellation & Refunds Policy

In the event of the cancellation of accommodation, by the Company, prior to the commencement of the booking, the full amount paid as deposit by the Client will be refunded by the Company to the Client. The Company accepts no liability, either legal or financial, for any other costs incurred by the Client as a result of cancellation of accommodation by the Company.

In the event of cancellation, by the Client, of any accommodation or any other goods and services offered (either in full or in part), prior to the commencement of the booking, the Company will charge a cancellation fee equivalent to 25% of the total value of the accommodation and services cancelled by the Client. Such amount will be deducted from the amount paid as a deposit, and, if applicable, an invoice for the balance will be sent to the Client for immediate settlement.

Collection of the Keys

Generally we meet and greet all guest staying with us, however on occasion this may not be possible. Where we cannot physically meet you for either a check-in or check-out, Keys can be collected from our offices. Checking out, keys can be left at a designated place which must be confirmed by our staff prior to a check-out.

Car Park

Car Parking at our properties Free of Charge and is subject to availability and is operated on first come first serve basis.

Special Requests

All special requests will be considered when allocating bookings but cannot be guaranteed.

Age Restriction

Shortstayuk.com aims to meet and exceed our customer’s expectations, firstly, by ensuring all of our guests respect other residents and their surroundings, and for that reason, we operate a strict 21 and over policy. Photographic will be requested on arrival and bookings will be cancelled in the event this is not presented. Please note that Laser, Solo cards or cash pre-authorisation will not be accepted.

Damage to the company’s property

The Guest is responsible for taking all reasonable care of the apartment and its contents. The Guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay. In case of any damaged caused by either negligence or deliberate act of vandalism by the Guest or their party,  the Guest will be charged to rectify the damaged plus 30% administration cost. Should the damage come to light after the Guest’s departure we reserve the right to charge the Guest. Charges may include the loss of revenue if an apartment has to be placed out of order while the repairs are carried out to return the apartment to the Shortstayuk.com standard.


The apartment is only to be occupied by the number of guests stated on the booking form. Any social gatherings are not permitted. If Shortstayuk.com is made aware that the maximum occupancy was exceeded during the stay, Guest will incur a fee of £100 per person.

Conduct and Right to Evict

Any inappropriate behaviour including causing any sorts of nuisance and disruption to other guests or residents of the building will not be tolerated. The guest and their party are responsible for respecting neighbours by keeping the noise to a reasonable level before 11.00 pm and refrain from making noise thereafter. Guests are not permitted to use the apartments for any illegal or immoral purposes. In the event when Shortstayuk.com receives complaints regarding excessive noise or unacceptable behaviour from Guest’s party or where a previous request to comply with rules and regulations are ignored, Shortstayuk.com reserves the right to ask you and your party to leave the apartment.

In the event when Guest and its party refuse to vacate the property, having been asked by Shortstayuk.com employee, the police will be asked to attend. The Guest will not be entitled to a refund for the remaining number of nights and additional charges may apply in cases like noise complaints from the residents, disorderly or immoral behaviour.

We reserve the right to decline any bookings where we have the reason to believe that the Guest will not use the apartment responsibly or will intend to use our premises for subleasing to generate income.

Angry, abusive, threatening Guests or Guests under the influence of alcohol or illegal substances will be refused entry.

Right of Entry

Shortstayuk.com reserves the right to enter the apartment at a reasonable time in case of any remedial maintenance repairs or inspection or should we have a reason to believe that accommodation is to be used for any dangerous, offensive, noisy or immoral activity.


The Guest agrees to keep the apartment reasonably clean and tidy. If the apartment is left in an unreasonable and unclean condition Shortstayuk.com reserves the right to charge the Guest for the excessive cleaning charged at £50 per hour. Guest agrees that any maintenance issues occurred during the Guest’s stay will be immediately reported to Shortstayuk.com reception team to prevent the apartment or any of its content from further damage.


Smoking is not permitted inside apartments or its premises (this includes balconies, public hallways, atriums and car parks). If guest(s) is/are found to violate this policy, there will a fine incurred of £100.00. An additional fee may also be incurred if the apartment needs to be closed for sale due to strong cigarette smell. The additional fee may vary depending on a best available rate the apartment is being sold on that day.


Some pets maybe allowed and is subject to acceptance by Shortstayuk.com prior to making a booking.

Internet Usage

All of our locations offer Wi-Fi free of charge.


A weekly clean is included in the price for stays longer than 7 nights. A weekly clean includes a change of the linen, towels and general cleaning. Please be advised that washing the dishes and removal of excess rubbish is not included in the service. The day your weekly clean is scheduled will be advised on the day of your arrival.

Lost Property

Lost property will be kept on-site by Shortstayuk.com for the period of two weeks. After that time if the left property is not claimed by the Guest it will be disposed of.

Loss of Guest Property

Shortstayuk.com is not liable for loss or damage to any of Guests’ belongings during the stay in our apartments.

General Information

Images of apartments presented on our website and third party websites are for reference only as the apartments vary in style, size and shapes. We reserve the right to amend the content of our website at any time.

Security Statement

When you are booking with Shortstayuk.com, your card details are taken through a secure online payment gateway supported by Barclaycard Merchant services to ensure that the cardholder’s data is protected.

Privacy Statement

The Guest’s details are not passed to any third parties. The whole process of handling Guest’s payment is PCI and DSS (Payment Card Industry and Data Security Standard) and also fully GDPR compliant.

Loss of Shortstayuk.com Property and Additional Charges

Lost keys – £100.00
Lost car park fob – £60
Lost parking permit – £35.00
Emergency Call out charge after 11 pm – £50.00
Excessive cleaning -£50 per hour
Smoking fine – £100.00
Disruption / Noise complaints /Social Gatherings – £100.00
Early check-in– £25
Late check-out – £10 per hour (after 10 am)
Additional Car parking spaces – £12 per night
Damages made to the apartment during Guest’s stay will incur a fee.

Damage to the apartment or any of its contents will be charged to you at cost, plus 30% administration fee which will be billed directly to the Guest. (Please note a full breakdown will be provided upon request).